{"id":14357,"date":"2025-07-10T19:50:15","date_gmt":"2025-07-10T19:50:15","guid":{"rendered":"https:\/\/almu.com.mx\/?page_id=14357"},"modified":"2025-07-23T22:04:09","modified_gmt":"2025-07-23T22:04:09","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/almu.com.mx\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ's"},"content":{"rendered":"

FAQ's<\/span><\/span><\/h3>
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Estamos para ayudarte<\/span><\/span><\/h3>
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How do I request a quote?<\/h5><\/span><\/div>
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Cont\u00e1ctanos v\u00eda mail, whatsapp o tel\u00e9fono, indic\u00e1ndo el material que requieres transportar, cantidad, UN y\/o HDS, lugar de origen y destino. V\u00eda mail recibir\u00e1s la(s) tarifa(s) solicitada(s).<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

What is the procedure before requesting a service?<\/h5><\/span><\/div>
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You'll be asked for information to register as a customer in our system, generate your file, and connect you with the Traffic Manager who will manage your account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

How do I schedule a service?<\/h5><\/span><\/div>
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Contact your Traffic Executive by email, requesting the service and specifying the material, quantity, origin, destination, and loading date, which are the essential details.<\/p>\n

Let us know from the start of your request if you require a thermal pipe, pump, and\/or hoses, loading terminal, if a third-party service is required, in whose name the CP will be issued, evidence required upon completion of the service, handling of confidential documents, etc. These are key points for the service to be scheduled correctly. All contact will be directly with the Traffic Executive.<\/p>\n

It is recommended that you provide this information at least 24 hours before you request your service to be charged to check unit availability.<\/p>\n

For origins in Guadalajara, Puebla, Monterrey and Tlaxcala, preferably consider at least 48 hours.<\/p>\n

Rent a tanker, trailer, or crossing to the US, Canada, and Central America. Contact us by email.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

Which cargo terminals can ALMU serve?<\/h5><\/span><\/div>
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Units with the Celanese system; we load at the country's main terminals, including PEMEX, Celanese, FR Terminales, Vopak, OTM, Tepeal, Exxon, Smart Pass, Andinoterminales, Dos Bocas, and others.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

What materials do they transport?<\/h5><\/span><\/div>
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Some hazardous materials are class 3 (flammable), others class 6 (toxic), and class 8 (corrosive). You can review our updated list by clicking here<\/a> or contact us for further specifications.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

What is the specification of ALMU units?<\/h5><\/span><\/div>
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We have T-304-2B CAL-10 stainless steel tanks, advanced safety systems, with 2 and 3-axis breakwaters, a capacity of 43 tons (loading approximately 35 tons) and a 20-ton bicompartmental capacity (10 and 10 tons, loading approximately 18 tons), and a 43-ton thermal pipe (loading approximately 35 tons; this depends on the density of the material being transported). Discharge is through the bottom, and the valve is 4 inches with a 3-inch reduction adapter.<\/p>\n

Our tractor-trailers have an average age of less than 3 years and do not exceed 8 years.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

What certifications does ALMU hold?<\/h5><\/span><\/div>
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ISO 9001:2015 and SARI (Comprehensive Accountability Management System) by ANIQ, ensuring international quality and safety standards.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

Do you offer equipment rental?<\/h5><\/span><\/div>
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Yes, we rent pipes (tractor + tank + operator) for spot, dedicated and circuit trips.<\/p>\n

For projects, we rent tankers by the week or month with fixed and variable payment schemes, including truck and operator only rentals, and storage tank only rentals.<\/p>\n

We offer personalized follow-up and advice.<\/p>\n

We are your comprehensive solution.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

In the case of a special project, tender, or consultancy, can I contact ALMU?<\/h5><\/span><\/div>
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Of course, we'll follow up and support you in bringing your projects to fruition. We're your logistics partner.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

Why hire ALMU?<\/h5><\/span><\/div>
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We work in accordance with regulations and NOMs, complying with:<\/p>\n

NOM-012-SCT: on transiting with hazardous materials on the highest classification roads \"ET\" and \"A\"<\/p>\n

NOM-087: on permitted daily driving times, as well as traffic regulations on federal highways.<\/p>\n

NOM-019-SCT: on cleaning certificate.<\/p>\n

NOM-043-SCT on each trip we comply with the shipping documents for hazardous materials, HDS, unpaid invoice for the material to be transported, customs clearance (as applicable)<\/p>\n

We comply with the Carta Porte supplement and all its requirements published in the Official Gazette of the Federation on December 15, 2015.<\/p>\n

We have Civil Liability and Environmental Liability insurance.<\/p>\n

Your cargo, our responsibility!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

Who are our clients?<\/h5><\/span><\/div>
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Material importing companies, distributors, intermediaries, self-consumption companies, and cargo terminals in the country, the U.S., and Central America.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>

I need contact with an area other than Sales or HR.<\/h5><\/span><\/div>
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Contact us via email, WhatsApp, or phone, indicating the topic so we can direct you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>